Return and Refund Policy
At Yosef Yashica, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, our Return and Refund Policy is here to help. Please read the details carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be returned within 30 days of purchase.
- The item must be unused, in its original packaging, and in the same condition as when it was received.
- A valid proof of purchase (receipt or order confirmation) must be provided.
2. Non-Returnable Items
The following items are not eligible for return:
- Items marked as “Final Sale” or “Non-Refundable.”
- Gift cards and promotional items.
- Items damaged due to misuse, neglect, or improper handling by the customer.
3. Return Process
To initiate a return:
- Contact Us: Email us with your order details and reason for the return.
- Approval: Once your return is approved, we will provide instructions on shipping the item back.
- Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
4. Refund Policy
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved:
- Refunds will be processed to the original address within 7–10 business days.
- Shipping charges from the original order are non-refundable unless the return is due to a defect or error on our part.
5. Exchanges
We offer exchanges for defective or damaged items. If you need to exchange a product for the same item, contact us within 30 days of purchase.
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of receiving the product.
- Provide photos or a description of the damage or defect.
- We will arrange for a replacement or refund at no additional cost.
7. Late or Missing Refunds
If you haven’t received your refund after the processing period, If the issue persists, contact us